RETURN & SHIPPING

Returns:
 

Perishable goods can not be returned.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at caroline@gauchacoffee.com and send your item to:
2171 Grand Avenue
West Des Moines, IA
50265 – USA

Shipping:
 

To return your product, you should mail your product to:

2171 Grand Avenue, West Des Moines, IA. 50265 – USA

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.​

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.​

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we wil receive your returned item.